Terms
PROVISION OF THE SERVICE
Bambusa Transport provides a transport service across Europe, within the framework of which a package or large consignment/s are delivered from the Sender to the Recipient.
• Based on the price list, all shipments are transported from the front door of the sender's and recipient's residence or location to the front door, if there is access with a van and trailer!
P.S. Exceptions are possible only with prior agreement and for an additional fee!
• The service is provided for the delivery of shipments from a physical or juridical person to the Recipient.
• The service is provided across Europe, according to the monthly route.
• The approximate time of pick up and delivery will be notified to the Customer by e-mail 1 day before arriving at the destination.
The customer is responsible for providing information if the recipient of the package is a third party. The driver will announce the arrival by phone just before reaching the destination.
• If it turns out that the customer is unable to receive the shipment at the agreed time and there are no alternatives, the carrier has the right to return the shipment(s) to the sender, and the person who placed the order will be billed for extra transportation.
• The property to be sent must be the customer's or the customer has the right to send the goods/property to be moved from one place to another
Our drivers drive according to the Working and Rest Time Act, so the charging time can vary from early morning to late evening
Tracking and Location Devices in Shipments
The Client is prohibited from placing any tracking or location-determining devices (including, but not limited to, AirTags, GPS devices, SIM-based trackers or similar technical equipment) inside a shipment, packaging or goods without the Carrier’s prior written consent.
The Carrier reserves the right to refuse transport, suspend the carriage or remove such a device from the shipment if its presence has not been previously approved. The Carrier shall not be liable for any consequences arising from the removal, malfunction or loss of such a device.
This restriction is based on the Carrier’s obligation to ensure:
vehicle and transport process security,
driver safety,
compliance with data protection requirements,
and the prevention of situations where the vehicle’s location may be indirectly determined by third parties.
This rule is applied uniformly to all clients and shipments and does not rely on the assessment of individual intent, but on a preventive security and liability principle.
.PAYMENT
* The initial price quotation is prepared based on the shipment dimensions and weight provided by the customer when placing the order.
* The volume and weight stated in the order form the basis for reserving transport capacity and determine the minimum billable volume and weight.
* If, upon collection, the actual volume or weight of the shipment is found to be greater than stated in the order, the transportation price will be adjusted according to the actual volume and/or weight of the shipment and the applicable price list.
* If the actual volume or weight of the shipment is less than stated in the order, the transportation price will not be reduced, as the transport capacity specified in the order has already been reserved for the customer.
* After the order has been confirmed, an invoice for the booking fee will be issued.
* The booking fee is 20% of the transportation price, but not less than €45.
* The booking fee must be paid within 24 hours from the invoice date. The booking is considered confirmed only after payment has been received.
* The booking fee will be deducted from the final invoice.
* The remaining balance must be paid in full before the shipment reaches its destination, unless otherwise agreed.
* Prices are subject to VAT.
CANCELLATION
* If the customer cancels the order after it has been confirmed, the booking fee is non-refundable, as Bambusa Transport has already reserved transport capacity for the customer and planned the route accordingly.
* If Bambusa Transport is unable to provide the agreed transportation service due to reasons attributable to the company, the booking fee will be refunded to the customer in full.
PACKING
* The shipment must be packed securely enough to prevent breakage or damage during normal handling and long-distance transportation.
* All goods must be securely packed in closed and durable packaging. The shipment must be clearly marked with the name, address and telephone number of both the sender and the recipient. More detailed packing instructions are available on our website.
* If the customer refuses to pack the shipment properly or if the shipment is inadequately packed, Bambusa Transport is not responsible for breakage, dirt, scratches or other damage to the shipment.
* Bambusa Transport is responsible for damage to goods that have been properly packed by the customer if the damage occurs during loading or transportation due to the fault of a Bambusa Transport employee.
* Bambusa Transport is not responsible for damage or other consequences caused by the customer or by persons not associated with the transport company, for example when the customer, their friends or other helpers participate in loading the goods. Bambusa Transport accepts no liability for property damage or bodily injury resulting from the actions of such third parties.
INSURANCE
* Goods transported by Bambusa Transport are covered by CMR insurance.
* Please contact us for information and a quotation regarding additional insurance.
PROHIBITED SHIPMENTS
The following items are not accepted for transportation:
* weapons and their parts;
* ammunition and its parts;
* nicotine pouches;
* items and publications containing pornographic or otherwise indecent content, including materials depicting child pornography, zoophilia, necrophilia or violence;
* gas cylinders, including tear gas and nerve gas cylinders;
* explosive, highly flammable and other hazardous substances;
* toxic and radioactive substances;
* biological infectious substances;
* narcotic and psychotropic substances and medicines containing such substances;
* whole blood and blood components;
* acids;
* perishable foodstuffs;
* parasites of pest insects and flies belonging to the Drosophilidae family;
* money and securities;
* items and substances whose handling or circulation is prohibited within the European Union;
* other items and substances whose transportation is prohibited under applicable legislation;
* poisonous plants;
* items which, due to their characteristics or packaging, may endanger the recipient, Bambusa Transport employees, other shipments or third-party property, or which may stain or damage other shipments or property.
When collecting and delivering a shipment, Bambusa Transport has the right to verify the identity of the sender and recipient using a valid photographic identification document.
The service is provided by the Estonian company Bambusa OÜ, registry code 14473765.
